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Condition of Use

DR. ŠVAJHLER CENTER FOR DENTAL MEDICINE, located at Ilica 248, 10000 ZAGREB, Croatia, Tax ID: 82791682647, in the conduct of its activities, collects and processes personal data while respecting all relevant laws and regulations.

We at DR. ŠVAJHLER CENTER FOR DENTAL MEDICINE commit to protecting the privacy and confidentiality of personal data for all our visitors and customers, in accordance with the Electronic Commerce Act (Official Gazette nos. 173/2003, 67/2008, and 36/2009).

Please read this Statement carefully to learn how we collect, process, protect, or otherwise use your personal data.

We commit to applying maximum security measures to protect the interests of customers and prevent any possible misuse of information. In the process of purchase realization, we will use only the information that is necessary. All employees at DR. ŠVAJHLER CENTER FOR DENTAL MEDICINE and business partners are contractually obliged to respect the principles of data privacy and confidentiality. We collect only the necessary, basic customer/user data and inform visitors and customers about the use of this data. We regularly give customers the option to choose how their data is used, including the option to decide whether or not to have their name removed from lists used for marketing campaigns.

Personal data of customers are stored in the company's computer system, DR. ŠVAJHLER CENTER FOR DENTAL MEDICINE, and are kept in a secure place and are accessible only to the employees of DR. ŠVAJHLER CENTER FOR DENTAL MEDICINE who need this data to provide quality service to our customers. The use of data is limited to communication with customers for the purpose of performing sales transactions, and informing users about news and benefits available through our website.

DR. ŠVAJHLER CENTER FOR DENTAL MEDICINE guarantees that personal user data from the website will never be made available or used by a third party without the user's explicit prior consent. This does not apply to requests for data inspection by authorized executive government bodies of the Republic of Croatia for business control purposes.

We collect only those personal data that you voluntarily provide to us and only for the purposes stated in these personal data protection rules. We do not require you to send us this data to allow you access to our site, and we do not ask you to disclose more information than is truly necessary to participate in an activity on our sites.

By registering on the website, purchasing as a guest, or by accessing the website itself, the customer consents to DR. ŠVAJHLER CENTER FOR DENTAL MEDICINE processing their personal data specified in the registration form, order data, data available in the payment process, and other data. These data are used for the purpose of contract conclusion, as well as to familiarize DR. ŠVAJHLER CENTER FOR DENTAL MEDICINE with the purchasing habits of customers and for informational purposes, as well as for the promotion of services and products of the seller.

DR. ŠVAJHLER CENTER FOR DENTAL MEDICINE undertakes to protect the privacy of personal data of all customers and will handle it in accordance with the Personal Data Protection Act and other applicable regulations.

By registering, you confirm the accuracy and completeness of the data provided in the form and give explicit consent to DR. ŠVAJHLER CENTER FOR DENTAL MEDICINE to process personal data indicated in the form for the purposes of its records and providing notification services about new products and services, in compliance with the provisions of the Personal Data Protection Act (Official Gazette nos. 103/2003 and 118/2006) and the Electronic Commerce Act (Official Gazette nos. 173/2003, 67/2008, and 36/2009).

Data Controller

DR. ŠVAJHLER CENTER FOR DENTAL MEDICINE is the data controller for personal data in accordance with the law and regulations regarding personal data protection. DR. ŠVAJHLER CENTER FOR DENTAL MEDICINE, as the data controller, determines the purposes and means of processing personal data and is responsible for the storage and use of personal data in paper and/or electronic form. For any questions related to the processing of personal data or the realization of personal data protection rights, you can contact us via email at

Personal Data We Collect

Personal data is any data that pertains to an individual whose identity is known or can be determined. An individual whose identity can be determined is a person who can be identified directly or indirectly, particularly by an identifier such as name, identification number, location data, network identifier, or by one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that individual.

We collect your personal data only when you voluntarily provide such information to us. We collect data about you when you fill out a web form or when signing up for a newsletter.

You should be aware that non-personal information and data may be collected automatically through our Internet servers or through the use of "cookies".

Examples of information about your use of the site include: the most visited and viewed pages and links on our website, the number of completed forms, time spent on the site, the most popular keywords that lead users to our site, your IP address, information collected through cookies, data of your device such as hardware settings, system activity, browser type, etc.

For business needs CENTER FOR DENTAL MEDICINE DR. ŠVAJHLER collects the following user data:

  • Name and surname
  • Address and place of residence
  • E-mail address
  • Contact phone number
  • Password in encrypted form

We are not responsible for the accuracy of the data entered by the users.

Purpose of personal data processing

The reasons for which we process personal data in order to conclude and fulfill contractual obligations are:

  • Opening user profiles on the website
  • Processing of orders through the online store and delivery of ordered products
  • Transmission of commercial communications via electronic mail, mobile telephony or traditional mail or courier delivery (within the limits of your consent)
  • Providing answers to questions you ask us or to your advice, comments, objections, etc.
  • Resolving all disputes or complaints related to or arising from the activities of the CENTER FOR DENTAL MEDICINE DR. ŠVAJHLER.
  • Promotion of our services and expressions of intent to enter into a contract
  • Sales and marketing activities CENTER FOR DENTAL MEDICINE DR. ŠVAJHLER

Legal basis for personal data processing

By entering his personal data and confirming (clicking) acceptance of the Terms of Purchase and this Privacy Statement, the customer enters into a contractual relationship that is the basis for the purchase of products and services of the customer's choice on the website, which is contained in the Terms of Purchase, and therefore the processing of such personal data is legal, as actions are taken at the Customer's request in order to realize the purchase of products and services at the Customer's order.

Receiving marketing campaigns by e-mail (newsletter)

If you decide to sign up for our newsletter list, the e-mail address you send us is forwarded to the software platform that provides us with e-mail marketing services. The email address you send will not be stored in our own database or on one of our internal computer systems.

Your e-mail address remains in the database of the said platform as long as we continue to use the services of that platform for email marketing or until you request to unsubscribe from the newsletter list. You can do this by unsubscribing using the unsubscribe links found in all newsletters we send you or by requesting unsubscribe via our contact email address.

The user who registers to receive notifications about products and promotions by entering his data on the website and by double confirming the correctness of his email address, gives his consent to the processing of his personal data.

Deletion of personal data (right to be forgotten, withdrawal of consent)

In the event that the Buyer does not want the seller to process the same data in any way anymore, and requests the deletion of the data on the same, he must notify the seller of this via an e-mail message to the e-mail address

The right to object

If, despite all the measures taken to protect personal data, you believe that you have grounds for objection, contact the Manager of Personal Data Processing at the email address

You can submit an objection to the processing of your personal data to the supervisory authority, the Agency for the Protection of Personal Data (AZOP).

Access and correction of personal data

The Customer and User has the possibility to access their personal data at any time by registering on the page and by accessing "Customer Details" where the Customer can revise their personal data that they have shared with the CENTER FOR DENTAL MEDICINE DR. ŠVAJHLER. The Customer and User can request and receive from CENTER FOR DENTAL MEDICINE DR. ŠVAJHLER complete information about the personal data that is stored, as well as the correction of the same by sending an e-mail message to the e-mail address of the personal data controller:

Period of storage of personal data

We will keep your data for as long as it is necessary to achieve the purpose for which we process it. The criterion on the basis of which we determine the period of storage of personal data is precisely the purpose of collection and the time period in which you want us to provide you with our services.

Security measures for the protection of personal data - encryption

Your data and all pages of the online store are protected using the Secure Socket Layer (SSL) protocol that uses the sha256 security algorithm. SSL encryption encrypts data to prevent unauthorized access during transmission.

Breach of data privacy

We will notify all relevant persons and competent authorities of any violation of data privacy from our database or the database of any of our partners within 72 hours of the violation, if it is obvious that the stolen data was stored in a way that the identity of the data owner can be revealed.

Changes to the privacy statement

This privacy statement may change from time to time in accordance with legislation or industry developments. We will not explicitly notify our customers or website users of these changes. Instead, we recommend that you periodically check this page for any changes to the statement.

Your consent

By using this website, you consent to this privacy policy.

Application of cookies

The website uses the so-called cookies – text files placed on the computer of the user/visitor by the web server used by the visitor. The files are created when the browser on the user's device loads the web pages they have visited, which then send data to the browser which then creates a text file (cookie). The browser retrieves and sends the file to the website server (sites, pages) when the user returns to it, thus providing users with more online options and a better user experience.

It is important to emphasize that the website cannot access other files on the user's computer or gain access to information that the user did not previously provide. The website does not contain cookies that enable programs to run or install viruses on your computer.

The information collected includes the user's IP address, information about the browser, language, operating system and other standard statistical information that is collected and analyzed exclusively in anonymous and bulk form. The website uses Google Analytics and Facebook Pixel statistics. We may occasionally collect data about how users use our website using other tools similar to Google Analytics, such as the Facebook Pixel.

Also, for the purpose of planning the publication of content appropriate to your interests and future marketing campaigns, we use the Google Analytics Demographics and Interest Reporting tool, etc., where we can use data from their interest-based advertising or third-party audience data (e.g. age, gender and interests). on Google Analytics or Facebook Pixel. Detailed third-party information about this service, as well as about the ability of users to regulate the cookie settings necessary for this, is available at: and https://www.

If you do not agree to the use of cookies, you can easily delete (or prevent) them on your computer or mobile device using the settings of your internet browser.

As the purpose of cookies is to improve and enable the use of our website and its processes, please note that by preventing or deleting cookies you may disable the functionality of features of these pages or cause them to work and look differently in your browser.

By using these websites, you agree to the method of data collection and use described in this Statement and to the storage and access of cookies on your device.

When you access the website for the first time, an inscription will appear warning of the existence of cookies and asking for your consent to accept them. By continuing to browse the website, you accept the use of cookies. If the use of cookies is not enabled on your device, shopping through the online store or creating a wish list will not be possible.

Temporary cookies (sessions)

They are automatically removed from your computer when you close your web browser. Websites use them to store temporary data (eg items in the shopping cart)

Permanent cookies

They remain saved on your computer even after you close your web browser. Websites use them to store data - most often it's about your settings when using the site. Persistent cookies will remain on your computer until you manually remove them or until they expire.

First-party cookies

They come from the website you are viewing and are temporary or permanent. With them, websites store information such as name and password, so that you do not have to log in every time you visit.

Third party cookies

They belong to different domains than the one shown in the address bar. Web pages may contain content from other areas (such as banners), which opens up the possibility of tracking a user's browsing history. The privacy settings in most modern browsers allow you to block third-party cookies.

How to disable cookies?

If you want to disable the saving of cookies on your computer, you can do so. The very act of blocking could have a negative effect on the use of the website. In order to turn off cookies, it is necessary to adjust the settings and configurations of your Internet browser. Select help and information about cookies from the browser menu and follow the instructions.

CENTER FOR DENTAL MEDICINE DR. ŠVAJHLER undertakes to provide protection to customers' personal data, in such a way that it collects only necessary, basic data about customers/users that are necessary for the fulfillment of our obligations; informs customers about the way the collected data is used, regularly gives customers a choice about the use of their data, including the ability to decide whether or not they want their name removed from lists used for marketing campaigns.

All user data is strictly kept and is available only to employees who need this data to perform their work. All employees CENTER FOR DENTAL MEDICINE DR. ŠVAJHLER and business partners are responsible for respecting the principles of privacy protection.